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SIZING & ORDERING

 

 

SIZING & ORDERING

 

   STANDARD MADE TO ORDER

If your wedding is more than 6 months away, you are a Standard Made-to-Order bride. Your gown will be handmade especially for you in our ISTANBUL - TURKEY studio to your size range and height. Your measurements will determine the sizing and proportions that best suit you. Your order will be dispatched approximately 6-8 weeks before your wedding date.

 

PRIORITY MADE TO ORDER

If your wedding is less than 4 months away, our team will need to organise a priority order for a Made-to-Order gown. 

 

For an additional fee, your gown will be handmade especially for you in our iSTANBUL studio to your size ranges and height.

 

 Your measurements will determine the sizing and proportions that best suit you. As your gown will move immediately into production you must provide all measurements at the time of placing the order to guarantee an on-time delivery. Failure to provide all measurements at the time of placing the order may result in your gown being delayed, a fault not assumed by Esra Bridal . If the measurements are provided at the time of placing the order, your order will arrive no less than seven days before your wedding date.

 

If your wedding is less than 6 weeks away, we have a selection of ready-to-wear gowns made according to standard sizes and a standard height which are available for dispatch in 2 – 3 business days. Please email info@shopesrabridal or call our Istanbul  head office +90 532 281 47 83  to speak with our team.

 

 

READY TO WEAR

We stock a limited selection of Ready-to-Wear wedding dresses handmade in our Istanbul standard dress size and height (155cm shoulder to floor). 

Available for immediate purchase and urgent delivery, our exclusive stretch laces and effortless silhouettes allow for an easy and comfortable fit.  The hem can be easily adjusted by your trusted seamstress at your expense.

 

ORDERING ASSISTANCE

Our incredible Online and Showroom Stylist teams are here to help you every step of the way!

 

EMAIL AN ONLINE STYLIST or US

Email our expert Online Stylist team with any questions you have regarding size, fit and styling. We  are here to help you every step of the way! Email: info@shopesrabridal.com

LIVE CHAT

Let’s chat! If you are seeking an instant answer, please use the Live Chat function on the bottom right hand corner of the screen. Our Online Stylist team will reply within moments.

 

REQUEST A FABRIC SWATCH

Want to experience our exquisite laces and silks in person? Request a fabric swatch of your favourite gown by emailing one of our expert Online Stylists. Your complementary fabric swatch will be sent to you in the mail. info@shopesrabridal.com

 

HOW TO TAKE YOUR MEASUREMENTS

BUST – Around the fullest part of your bust, across the nipple.

WAIST – Around the smallest part of your waistline.

HIP – Around the fullest part of your bottom.

SHOULDER TO BUST POINT – From the middle of your shoulder to your nipple.

SHOULDER TO WAIST – From the middle of shoulder, over nipple to smallest part of your waist.

SHOULDER TO FLOOR – From shoulder bone to floor in a straight line, not curving to body.

WAIST TO FLOOR – From smallest part of your waist to the floor.

SHOULDER TO SHOULDER FRONT – From the widest shoulder point to shoulder point.

SHOULDER TO SHOULDER BACK – From the widest shoulder point to shoulder point.

BICEP – Measure the fullest part of your upper arm.

SLEEVE LENGTH – Hold arm out and measure from shoulder to wrist.

UNDERBUST TO TOP OF BUST – Measure from underbust over nipple to top edge of desired cup finish.

 

SHIPPING & DELIVERY

 

INTERNATIONAL SHIPPING (OUTSIDE OF Turkey )

We offer worldwide delivery. All international orders are sent via Fedex  3-10 business days to arrive. 

Our Dispatch team will send you tracking information so you can track your package.

 

SHIPPING COSTS

Shipping costs are flat for all packages. We take differant shipping cost for our gowns . 

CURRENCY, DUTIES AND TAXES

Import duties and taxes may be applicable in your country.

 We always recommend brides ordering from outside of Turkey  check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay. The clients must pay all duties .

 

 

RETURNS & EXCHANGES

 

STANDARD MADE TO ORDER BRIDAL

As your gown is made especially for you to your gown size ranges and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault.  We ask that you ensure your measurements are correct prior to your lock in date, and we do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). 

  Should you wish to change your gown you are able to do so prior to your lock-in date; you will need to pay any difference in price, or should the selected gown be a lower price the balance will be provided in the form of a credit note. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. 

We highly recommend you try your gown on as soon as you receive it. In the unlikely circumstance you have concerns regarding the fit of your gown, you must contact info@shopesrabridal.com within  days of receiving your order.

   If for any reason there is a manufacturing fault, postage will be covered by Esra Bridal  You will need to provide updated measurements and images for our production team before the gown is returned.

    If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable. 

CUSTOM CANCELLATION FEE 

 The cancellation fee ( £200, $250USD, €200, $300CAD, ) covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.

 

PRIORITY MADE TO ORDER BRIDAL

As your wedding date is sooner than the standard timeframe it takes to produce a Made-to-Order gown,

 

 we are unable to offer returns or exchanges on Priority Made-to-Order bridal items. 

 

We ask that you ensure complete and accurate measurements are submitted at the time of placing the order as

 these measurements are final, and do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund.

 

READY TO WEAR BRIDAL

You may exchange your Esra Bridal  ready-to-wear purchase subject to adherence to these terms.

 For hygiene purposes, this does not apply to earrings and lingerie and home collections .

 Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed.

 Any tags must remain in place. 

 We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified timeframe.

 Please try on the gown after a shower to avoid contact with moisturiser, deodorant or makeup.

 Additionally, please try on your gown on clean, carpeted or tiled flooring.

 

All items will undergo further quality control upon return  . However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.

 

ONLINE SAMPLE SALE

Before purchasing please consider that all sales are final – we do not accept returns on sample sale items.

 All styles are in near-new condition and have been lightly worn for indoor e-commerce photoshoots. Any alterations or repairs are to be made at your own expense. Your sample sale gown will be dispatched within 21 days from the placement of your order.

 

ALTERATIONS

Your gown is made to your size ranges and height, and per the intended design.

 You may wish to alter your gown to achieve your desired fit upon receiving; such associated costs will be at your expense. 

If your measurements change from what was confirmed prior to your lock in date, you will be liable for any alteration fees incurred. We are unable to offer in-house alterations, however we are able to offer advice should you choose to consult a third-party seamstress. 

ESRA BRIDAL  are not liable for any costs incurred or responsible for alterations completed by a third party. 

 

 If you decide not to send your dress back to Esra Bridal for any reason, Esra Bridal  will no longer be liable.

 

CANCELLATION FEE

If you need to cancel your order in extreme circumstances, you can only do so providing your gown hasn’t begun production. 

There is a cancellation fee , £200, $250 USD, €200, ) to cover the cost of administration, lace allocation,

 pre-production and pattern preparation associated with your order. 

You must contact aftersale@esrabridal.com to discuss the circumstances surrounding the cancellation well in advance of your production date.

 

DELIVERY

The delivery times provided by this Website are estimates only however,

 all orders require a minimum of 16 weeks to manufacture and deliver. Esra Bridal  will not be held accountable for late deliveries

 or loss or damage relating to late deliveries. For further information on deliveries please refer to our ‘Info’ page.